Marlene (Our Beloved Director) and her team (Rainbow Hearts)qualified for the G6 Friday night JANUARY 26TH at 8:00 p.m.
We expect it to actually be presented to her around the middle of April!
First – a little about Marlene:
She’s been in Tupperware for 23 years in February. She joined to help a consultant earn a trip to Hawaii. She agreed to sign up and to do the then required 6 parties and “I’m leaving”.
The magic words used by her consultant: “What do you have to lose just trying it?”
After six months she was a manager and had a car and could see the potential - so she stayed.
5 years ago Kelly was asking her: “Why don’t you become a distributor?” Marlene’s response: “I’m too old, I’m retired now and I travel too much.”
Then Tupperware started the new program. Of course, Kelly mentions moving up again.
So, once again Marlene is faced with the question: “What have I got to lose?” A little over 18 months ago, she agreed to give it a try and now she has a G6!.
Marlene, who is 71 years young now, says: “You’re never too old or too young to start!”
She keeps her team updated constantly. She bribes them and rewards them well for meeting challenges. She always keeps goals out in front of them.
Marlene truly believes that your supreme being (whoever that is for you) will help you along the way and asked her Lord every day for his help to make her goals with her team’s help.
At one point they needed $10,000 in 10 days – Scary but they persevered and it paid off!
Story:
One day a lady called and wanted a canister set. When Marlene got there she had a catalog from 1985 with Marlene’s name and number on it. (Now, later in the call Marlene tells us that this lady had received other catalogs & brochures from her since she, of course, was on her customer list - but it was that original 1985 catalog that she’d been given that she called from.) Marlene’s moral of the story – you’re always planting seeds.
Don’t look at service calls as “Oh, another cracked lid”. NO – go in with the attitude – WHAT MIGHT THIS LEAD TO?
Story:
A customer came with $200 order and asked Marlene what they still needed. (Because of course Marlene had shared her goals with everyone – team and customer alike.) She told her a few thousand. This woman pulled out her cell phone and called two people back east, told them modular mates were on sale and Marlene had a car to earn and turned that $200 order into $350. Now that’s customer loyalty!
Marlene has an extremely loyal customer base and team and we should all follow her example and take every opportunity to service and develop loyalty.
Marlene says that the key to this is your attitude when you answer the call. Remember to keep thinking “What might this call lead to?” Have an Attitude of Gratitude.
Marlene really believes in her team
A big shout out to Mike Clark for making manager – Yeah Mike!!!!!
Marlene’s check will be $3,000 this month.
Her cousin asked where do you find the energy and the stamina? Marlene says: “You just gotta get up and move.”
Marlene now has a ‘Nifty 50’ team.
Question: How does Marlene develop team loyalty?
Wherever they are she keeps in touch.
Everyone gets a Unit Letter every month.
She encourages all team members to come to monthly Unit Meeting and LED’s Organizational Meeting. (Marlene regularly has 18 or more at her unit meetings!)
She calls her team members personally.
She provides encouragement and shares in order to motivate.
There’s lots of recognition in her Unit Letter. She gives a nod to all active team members.
She takes her “$1,000 monthers” to lunch.
If a team member wants a certain thing – she gives them a challenge to earn it.
She stresses being personally in touch with people.
Does not rely on e-mail (but does utilize one of her manager’s skill in this area when necessary).
She encourages open discussions to determine what her team wants.
She provides open training and encouragement.
She listens to what her team’s goals are and shares her goals with everyone.
Question: How do you get people to your meetings and where do you hold them?
Marlene used to hold meetings at her house. She would provide Food – food gets them there – pot luck, maybe a roast, but she says, “I always fed them.”
Now her meetings are held at a local Mexican restaurant. They give her the room for free and everyone pays for food and drink if they want it.
Stephanie Garber addressed and praised “Marvelous, Magnificent Marlene” and told her it was an honor to have had her on Saturday’s call just 12 hours after she won her G6.
Question: If a consultant’s datebook is empty right now, what would be your advice for them?
Seek out your Director – they are there to help you.
Friend finding.
Store handouts. Park in the lot and hand out recipe cards or whatever from the back of your vehicle.
Phone focusing – dating from home (you can use old leads, leads from fairs – anything you have even if they seem cold by now – just call). Everyone can make calls.
Be brave enough to pull out and call old leads – remember “No” is not forever.
Every “No” brings you closer to that “Yes” that’s out there.
Question: What do you do to get your team to own the goal and have the passion to go for it – to want it?
I honestly believe the G6 belongs to my team. The only way to make this goal is as a team and that’s how wed did it.
Passion is created through believing in them and having faith – not just in God but in each individual person on your team.
I let my team know that each individual person has the ability to achieve this.
Kelly ended call by reiterating these points of Marlene’s:
Have Faith.
Develop loyalty from your team and your customers. (We know Marlene as a loving and gracious individual and that earns her the loyalty of others.)
Attitude – We are gonna make this happen. Never give up!
Marlene added:
Your customers are your key – Make and keep loyalty with customers.
Ask for each and every customer’s information – address, phone, e-mail – and have them note on a card what products they are interested in (and note what they actually order as well). Then, when that line is on sale or included in a special offer, you can make a well-received and welcome phone call to share with them the opportunity to get what they want on sale.
A loyal customer base and team are what you want to work with.
Marlene is an inspiration to us all!